Hotel Mount Heera
Address: 284, 286, 287, M.K.N. Road, St. Thomas Mount, Chennai - 600 016
📞 Contact: 98417 27847, 98417 27848
📧 Email: frontoffice.hmh@gmail.com
Effective Date: [Date]
Last Updated: [Date]
Hotel Mount Heera ("we," "our," or "us") is committed to protecting the privacy of our guests. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Full name, address, phone number, email
- Government-issued ID (e.g., passport, Aadhaar, driver’s license)
- Payment details (credit/debit card information, billing address)
- Booking history and preferences
1.2 Non-Personal Information
- IP address, device type, browser type
- Hotel website/app usage data (cookies, analytics)
- Guest feedback, survey responses
1.3 Sensitive Information
- Special requests (e.g., medical needs, dietary preferences)
- Emergency contact details
2. How We Use Your Information
We use collected information to:
- Process hotel bookings, check-in/check-out procedures
- Communicate booking confirmations, updates, and promotional offers
- Improve hotel services, customer experience, and security
- Comply with legal and regulatory requirements
- Prevent fraudulent activities and unauthorized access
3. Sharing of Information
We do not sell or rent personal data. However, we may share guest information in the following cases:
- Service Providers: Third-party vendors (e.g., payment processors, IT service providers) assisting in hotel operations
- Legal Compliance: Government authorities, law enforcement agencies when required by law
- Business Transfers: In case of a merger, acquisition, or sale of hotel assets
4. Data Protection & Security
We take appropriate security measures to protect guest data, including:
- Encrypted storage of sensitive data
- Secure online payment processing
- Restricted access to personal information
Despite our efforts, no data transmission over the internet is 100% secure. Guests are advised to take precautions when sharing personal details online.
5. Cookies & Tracking Technologies
Our website may use cookies to enhance user experience, analyze traffic, and offer personalized recommendations. You can control cookie preferences through browser settings.
6. Guest Rights & Choices
Guests have the following rights regarding their personal data:
- Access & Correction: Request a copy of your stored data or correct inaccuracies
- Opt-Out: Unsubscribe from marketing emails and SMS notifications
- Data Deletion: Request the removal of your personal data, subject to legal obligations
To exercise these rights, contact us at frontoffice.hmh@gmail.com.
7. Data Retention
We retain guest information for as long as necessary to fulfill business and legal obligations. Once the retention period expires, data is securely deleted.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy policies or practices. Please review third-party privacy terms before sharing personal data.
9. Updates to Privacy Policy
Hotel Mount Heera reserves the right to update this Privacy Policy periodically. Changes will be posted on our website, and continued use of our services implies acceptance of updates.
10. Contact Information
If you have any questions about our Privacy Policy, please contact us:
📍 Hotel Mount Heera
Address: 284, 286, 287, M.K.N. Road, St. Thomas Mount, Chennai - 600 016
📞 Phone: 98417 27847, 98417 27848
📧 Email: frontoffice.hmh@gmail.com
By using our services, you acknowledge that you have read and understood this Privacy Policy.