Cancellation & Refund Policy
1. Cancellation Policy
1.1 Standard Cancellation
- Guests can cancel their booking up to 48 hours before the check-in date for a full refund (excluding any processing fees).
- Cancellations made within 48 hours of check-in will incur a cancellation fee of one night's stay.
- In case of a no-show, the full booking amount will be charged, and no refund will be provided.
1.2 Non-Refundable Bookings
- Some promotional or discounted rates may be marked as non-refundable. No refunds or modifications will be allowed in such cases.
1.3 Group Bookings & Extended Stays
- For group bookings (5 rooms or more) and extended stays (7 nights or more), a 72-hour cancellation notice is required for a full refund.
- Cancellations made within 72 hours of check-in will be charged 50% of the total booking amount.
1.4 Early Check-Out
- If a guest decides to check out earlier than the booked duration, the hotel reserves the right to charge for the remaining nights.
- Refunds for early check-outs will be at the hotel's discretion and based on availability.
2. Refund Policy
2.1 Refund Processing
- Approved refunds will be processed within 7-10 business days to the original payment method.
- Transaction or processing fees may be deducted based on the payment gateway policies.
2.2 Force Majeure
- In case of cancellations due to natural disasters, pandemics, or government-imposed travel restrictions, guests may receive a full refund or a credit voucher for future stays.
2.3 Payment Disputes
- If a booking is canceled and the guest is eligible for a refund but has not received it within the processing time, they may contact our support team at [Hotel Contact Email/Phone].
3. Modification Policy
- Guests can modify their booking free of charge up to 48 hours before check-in, subject to room availability and rate changes.
- Modifications made within 48 hours of check-in may incur additional charges.