Terms of Service
Hotel Mount Heera
Address: 284, 286, 287, M.K.N. Road, St. Thomas Mount, Chennai - 600 016
📞 Contact: 98417 27847, 98417 27848
📧 Email: frontoffice.hmh@gmail.com
Effective Date: [Date]
Last Updated: [Date]
Welcome to Hotel Mount Heera! By booking a stay at our hotel, you agree to the following Terms of Service. Please read them carefully.
1. Booking & Reservation
1.1 Eligibility – Guests must be at least 18 years old to make a booking. A valid government-issued ID is required at check-in.
1.2 Booking Confirmation – Your booking is confirmed only upon receipt of a confirmation email, SMS, or message from us.
1.3 Payment Policy – Full or partial payment may be required at the time of booking. The hotel reserves the right to cancel unpaid reservations.
1.4 Special Requests – Any special requests, such as early check-in, late check-out, or extra bedding, are subject to availability and may incur additional charges.
2. Check-in & Check-out
2.1 Check-in Time: [Standard Check-in Time]
2.2 Check-out Time: [Standard Check-out Time]
- Early check-in and late check-out are subject to availability and may attract additional charges.
- Guests must present a valid government-issued ID upon check-in.
3. Hotel Policies
3.1 Guest Conduct – Guests are expected to maintain decorum. Any disruptive or illegal behavior may result in immediate eviction without a refund.
3.2 Smoking Policy – Smoking is [allowed/not allowed] in designated areas. Violations may result in a fine.
3.3 Pets Policy – [Pets are allowed/not allowed] in hotel premises. If allowed, pet policies and additional charges apply.
3.4 Damage & Loss – Any damage to hotel property caused by guests will be charged to the guest’s bill.
3.5 Visitors – Visitors are allowed only in designated areas and must register at the reception. Visitors are not permitted in guest rooms after [specified time].
4. Cancellation & Refund Policy
For cancellation and refund terms, please refer to our Cancellation & Refund Policy [Insert Link].
5. Liability & Disclaimers
5.1 Guest Belongings – The hotel is not responsible for any loss, theft, or damage to personal belongings. Guests are advised to use in-room safes where available.
5.2 Force Majeure – The hotel is not liable for cancellations or service disruptions due to unforeseen circumstances such as natural disasters, government restrictions, or emergencies.
5.3 Third-party Services – The hotel may offer services through third-party providers (e.g., transportation, tours). We are not responsible for issues arising from these services.
6. Privacy & Data Protection
6.1 Data Collection – We collect guest information such as name, contact details, and payment details for booking and operational purposes.
6.2 Data Security – We follow industry-standard security measures to protect guest data. However, we cannot guarantee complete security over the internet.
6.3 Marketing & Communication – Guests may receive promotional emails and offers. You can opt out by contacting our front desk.
7. Amendments & Governing Law
7.1 Changes to Terms – Hotel Mount Heera reserves the right to modify these terms at any time. Updated terms will be available at our front desk and website.
7.2 Governing Law – These terms are governed by the laws of Tamil Nadu, India. Any disputes shall be resolved in Chennai courts.
8. Contact Information
📍 Hotel Mount Heera
Address: 284, 286, 287, M.K.N. Road, St. Thomas Mount, Chennai - 600 016
📞 Phone: 98417 27847, 98417 27848
📧 Email: frontoffice.hmh@gmail.com
By making a booking, you acknowledge that you have read, understood, and agreed to abide by these Terms of Service.